FAQ

You can submit the claim via the "Submit Claim" page in the dashboard, filling the form and attaching required documents.

We accept major credit cards (Visa/Mastercard) and direct bank transfers.

The status is usually updated within 24 working hours after receiving payment confirmation or administrative document review.

All past and current invoices are available in the "My Invoices" section of your dashboard.

Use the "Forgot Password?" link on the login page and follow the steps to reset it.

Yes, modifications can be made via the dashboard or by submitting an endorsement request to system administration. Some changes may require an additional fee or review.

This means our claims settlement team is thoroughly reviewing all submitted documentation and assessing damages to determine the final settlement amount.

To cancel the policy, please submit a formal cancellation request via the "My Policies" section of your account, or contact our support team. Cancellation and administrative fees may apply.

Yes, in most cases. Please use the "Beneficiary Modification" form in your dashboard and provide the required information. Changes will be applied after administrative review and approval.

Delay may result in late fees or, eventually, policy coverage suspension or cancellation after a specified grace period. Please pay on time to avoid loss of coverage.

We will send you a renewal notice before the expiration date. You can renew your policy directly through the dashboard by reviewing the new offer and paying online.

Yes, all active insurance documents are available for download in PDF format from the "My Policies" section of your account at any time.

Most of our policies are typically valid for one year (12 months) from the date of issuance, unless explicitly stated otherwise in the specific policy terms.

The form usually allows one main supporting file upload. If you have additional documents, please combine them into a single PDF or send them later via email, mentioning the claim number.

Yes, we offer some policies that include international coverage. Please review the specific product details on the products page to determine the geographical scope of the coverage.

You can update your contact information directly from the "Account Settings" or "Profile" section in your dashboard at any time.

You will receive a confirmation message with a reference number. The claim will be reviewed, and you may be contacted for additional documents. You can track its status in the "My Claims" section.

The deductible is the portion of a loss or damage that you must pay before the insurance company begins to pay the remainder. It is specified in your policy document.

Yes, you can change your password at any time through the "Security Settings" or "Profile" section in our application (if available) or via the website.

The premium depends on the type of coverage selected, the value of the insured assets, your risk profile, and the deductible amount you choose.

You can do this via the "Apply for Insurance" or "Buy New Policy" page. Follow the steps and fill out the form to get a quote and complete the purchase.

Requirements vary by claim type. Basic documents usually include the completed claim form, police report (if required), and any invoices or proof of loss.

Yes, you can manage your notification preferences from the "Account Settings" section. However, we may send you administrative or legal notifications that cannot be unsubscribed from.

Yes, please visit the "Contact Us" page or use the live chat option to connect with one of our agents during business hours.

Exclusions are types of losses or damages not covered by the insurance. They are clearly specified in the policy document, often including intentional damage or those resulting from war and major natural disasters.

Yes, the preferred display language can be selected through the language selector option located in the page header or in the account settings.

Yes, all previously submitted claims, whether closed or rejected, are stored in the "My Claims" section of your dashboard for review.

If you cannot find the suitable product, please contact our sales team by phone or email. We may be able to meet your needs with customized coverage.

Premium refund depends on the remaining coverage period and the specific policy cancellation rules. In most cases, the amount is refunded on a prorated basis after deducting administrative and cancellation fees.

We follow strict security standards and international legislation such as (GDPR/CCPA, as applicable) and use encryption to protect all client data and prevent unauthorized access.